Clerical Associate

About the Role

This fully remote role requires a 40-hour weekly commitment and is located in Georgia, United States. Working days and shift times may vary.

Key Responsibilities

• Review incoming requests from a shared queue, email inbox, and phone messages, then identify the requested administrative action and its priority.
• Check submitted details for completeness, compare information across available sources, and ask the requester for clarification when key details are missing.
• Enter request updates and contact details in a database such as FileMaker Pro using established naming and status conventions.
• Maintain task status, due dates, and handoff notes in a project management tool such as Smartsheet so work remains visible to the appropriate team members.
• Use Spreadsheets and data entry such as LibreOffice Calc to organize routine lists, sort assigned items, and prepare simple status summaries.
• Refer to a pdf tool such as Foxit PDF Editor when reviewing task instructions and reference materials supplied with a request.
• Communicate clear acknowledgments, routine updates, and next-step information to requesters through approved email and phone channels.
• Route specialized questions, missing approvals, or conflicting instructions to the administrative team lead or the designated department contact for direction.
• Follow up on open items, confirm that assigned actions have been completed, and update the request status before closing the work item.
• Meet quality expectations through accurate updates, prompt turnaround, complete notes, appropriate follow-up, and careful use of established procedures.

Requirements & Tech Stack

• High school diploma or equivalent.
• Familiarity with routine administrative workflows, shared request queues, status tracking, and professional workplace practices.
• Ability to use a database such as FileMaker Pro, a project management tool such as Smartsheet, and Spreadsheets and data entry such as LibreOffice Calc.
• Comfort using a pdf tool such as Foxit PDF Editor to review instructions and reference materials.
• Clear written and verbal communication for responding to requesters, asking focused questions, and providing concise updates.
• Ability to review details carefully, follow step-by-step instructions, and maintain consistent status information across assigned work.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Qualifications

• No experience required; related experience preferred.
• Structured onboarding and training on FileMaker Pro, Smartsheet, LibreOffice Calc, and Foxit PDF Editor.
• Regular check-ins with the administrative team lead to discuss priorities, questions, and work progress.
• Skill building in request coordination, task tracking, professional correspondence, and administrative workflow support.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.