Customer Success Associate
Wolters Kluwer
Madison, WI0–2 yrs1h agovia LinkedIn
About the Role
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Key Responsibilities
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service/product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Requirements & Tech Stack
- Enhanced Communication: Improved verbal and written communication capabilities.
- Intermediate Problem-Solving: Ability to tackle a wider range of issues.
- Analytical Skills: Basic analytical skills to track and interpret customer data.
- Technical Proficiency: Stronger understanding of products/services.
- Advanced CRM: More proficient use of CRM tools for streamlined customer management.
- Customer Focus: Deepened empathy and focus on customer needs.
- Collaboration: Enhanced team collaboration and coordination.
- Feedback Implementation: Ability to implement customer feedback effectively.
Qualifications
- Candidates may be required to appear onsite at a Wolters Kluwer office.
- Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act.
Compensation
- Base Salary: $34,300.00 - $57,400.00 USD
- This role is eligible for Bonus.
- Compensation range is based on primary location; actual offer influenced by skills, experience, and hiring location.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave