Client Success Associate (Spanish Speaking)

About the Role

The Client Success Associate role is part of Gartner's New Client Engagement (NCE) team, a dynamic unit focused on providing exceptional service to prospects and clients. This role ensures that every Gartner client receives value far exceeding their investment, by understanding and surfacing client business priorities, breaking down challenges, and identifying effective ways to support clients in making critical business decisions.

Key Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Collaborate with Sales teams on effectively demonstrating Gartner products and resources to prospects or clients to increase engagement and purchasing likelihood.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements & Tech Stack

• Spanish Speaking
• Bachelor’s degree preferred
• 6+ months relevant professional and/or internship experience with a proven track record of success fueled by a passion for driving client success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to be agile and flexible.
• Well-defined time management and organizational skills.
• Experience with Gartner.com platform is implied for platform walkthroughs.

Qualifications

• None explicitly listed beyond professional experience and skills.