Customer Support Executive

The Manipal Group

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, troubleshooting, and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met and issues are escalated appropriately.
• Provide feedback to management on customer trends and areas for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements & Tech Stack

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints with empathy and professionalism.
• Basic problem-solving skills and the ability to think critically.
• Familiarity with customer support software and tools is a plus.
• A positive attitude and a willingness to learn.