Operations Management Intern

About the Role

The Operations Management Intern role at IHM Connect is a full-time, on-site position based in Hyderabad. This role supports client onboarding, understanding client requirements, and ensuring smooth adoption of IHM Connect ERP solutions. The intern will gain exposure to ERP implementation, customer success processes, and cross-functional collaboration in a dynamic, growth-oriented environment.

Key Responsibilities

• Client Onboarding & Implementation
• Manage end-to-end onboarding process for schools and business clients.
• Coordinate data collection, system setup, and implementation timelines.
• Ensure smooth migration of operational data to the IHM Connect platform.
• Conduct onboarding sessions and training for client teams.
• Operational Management
• Act as the primary point of contact for assigned clients.
• Monitor platform adoption and ensure proper usage of modules (HR, Finance, CRM, WhatsApp Automation, etc.).
• Identify operational gaps and proactively suggest improvements.
• Ensure SLA adherence and timely resolution of client issues.
• Relationship & Retention Management
• Maintain regular communication with school management and business owners.
• Support renewals and contract negotiations in coordination with the sales team.
• Address escalations and ensure long-term client satisfaction.
• Work on improving retention and reducing churn.
• Strategic Operations & Process Optimization
• Build and improve SOPs for onboarding and client management.
• Analyze operational data to identify bottlenecks.
• Coordinate cross-functionally to improve internal workflows.
• Assist in pricing discussions, service scope alignment, and operational feasibility.

Day-to-Day Responsibilities

• Engage with clients to address queries.
• Track client satisfaction.
• Coordinate with internal technical and sales teams.
• Maintain updated records of client interactions.
• Assist in preparing presentations, reports, and follow-up communication.
• Proactively identify opportunities to improve client experience.

Requirements & Tech Stack

• Customer-focused mindset with skills in Customer Satisfaction and Account Management.
• Effective Communication skills (verbal and written).
• Interest or foundational skills in Sales and Consulting.
• Basic understanding of ERP or software solutions.
• Good organizational and time-management abilities with attention to detail.
• Ability to work collaboratively on-site in Hyderabad with cross-functional teams.

Qualifications

• Pursuing or recently completed a degree in Business, Management, Information Technology, or a related field.