Relationship Manager

About the Role

The Relationship Manager is a full-time, on-site role based in Mumbai, responsible for delivering a premium, personalized experience to Lexus customers throughout their ownership journey.

Key Responsibilities

• Engage prospective and existing customers, understanding their needs.
• Provide tailored product consultations and test drive experiences.
• Manage the entire sales and post-sales relationship lifecycle, including follow-ups and feedback collection.
• Coordinate with internal teams to ensure timely delivery, service appointments, and issue resolution.
• Maintain accurate records in CRM systems.
• Prepare regular reports on customer interactions and satisfaction.
• Collaborate closely with sales, service, and marketing to support events and loyalty programs.
• Ensure every interaction reflects Lexus Bharat’s standards of hospitality and excellence.

Requirements & Tech Stack

• Proficiency in using CRM and basic office software tools to document interactions, track leads, and prepare reports.

Qualifications

• Strong customer relationship management and client servicing skills, with a focus on luxury or premium customer experiences.
• Proficiency in consultative sales, negotiation, and closing, ideally within automotive, hospitality, or high-end retail environments.
• Excellent communication and interpersonal skills, with the ability to engage diverse customer profiles and build long-term trust.
• Professional demeanor, attention to detail, and a service-oriented mindset aligned with the philosophy of Omotenashi.
• Bachelor’s degree in business, marketing, hospitality, or a related field is preferred; relevant experience may be considered in lieu of formal education.
• Previous experience in luxury brands, automotive retail, or high-touch customer-facing roles is an advantage.
• Willingness to work on-site in Mumbai, including weekends or extended hours as required by customer schedules and showroom operations.