Overseas Education Consultant

Key Responsibilities

• Lead and manage a team of Overseas Education Counsellors to achieve assigned enrolment and revenue targets.
• Guide students on course selection, university shortlisting, eligibility criteria, academic requirements, intakes, tuition fees, scholarships, and admission deadlines.
• Oversee the complete admission lifecycle, including application preparation, document verification, application submission, offer letter follow-ups, offer acceptance, and enrolment.
• Monitor team performance, lead conversions, follow-ups, application submissions, offer letters, and student enrolments.
• Set daily, weekly, and monthly targets and ensure consistent achievement of team KPIs.
• Handle complex student profiles, admission-related queries, parent concerns, and escalations.
• Coordinate with universities, institutional representatives, and internal admission and visa processing teams to ensure timely application processing.
• Monitor CRM usage, lead allocation, follow-up discipline, and data accuracy across the team.
• Conduct regular team meetings, performance reviews, and productivity assessments.
• Identify performance gaps and implement strategies to improve team productivity, conversion rates, and revenue.
• Stay updated on university admission requirements, course availability, intake schedules, scholarship opportunities, and student visa requirements.
• Ensure ethical counselling practices, transparent communication, and high standards of student service.
• Prepare regular performance reports and communicate team progress, challenges, and action plans to management.

Requirements & Tech Stack

• Strong working knowledge of university admissions and application processes in the UK, Ireland, Canada, Australia, New Zealand, and the USA.
• Strong knowledge of admission processes and university application procedures for the UK, Ireland, Canada, Australia, New Zealand, and the USA is mandatory.
• CRM usage