Client Success Associate NCE Remote opportunity

About the Role

Associates ensure that every Gartner client receives value far exceeding their investment, following a Client for Life Philosophy. They understand and surface client business priorities, break down challenges, and identify the most effective ways to support clients in making critical business decisions.

Key Responsibilities

• Build, develop, and manage relationships with a variety of clients, from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
• Ensure clients are successful in the utilization of their Gartner subscription, leading to customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
• Facilitate client calls and engagements to surface client priorities and recommend a program of action that drives high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client books of business, analyzing performance and key client engagement metrics.
• Onboard clients, prove the concept of Gartner services, and stimulate client engagement of products.

Requirements & Tech Stack

• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Must be bilingual (English and Portuguese).

Qualifications

• 6+ months relevant professional and/or internship experience.
• Bachelor’s degree preferred.