US-Expert

About the Role

Apple Retail brings together the best of Apple, with a focus on using expertise to help people do what they love and delivering an only-at-Apple experience. We foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you will possess a deep understanding of Apple products and services across the Apple ecosystem, excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. You will exemplify great customer engagement and mentor others on how to achieve results.

Key Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support peers by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and having curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements & Tech Stack

• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays.
• Reliability in attending work as scheduled, in line with local laws and subject to any approved accommodations.
• Experience in retail or sales, or related work experience.

Qualifications

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Skills in solving customer concerns using care, learning, and presentation.
• Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
• Willingness to learn about and deepen understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.