US-Business Pro

About the Role

Apple Retail is where the best of Apple comes together, delivering an only-at-Apple experience. As a Business Pro, you’re part of a team passionate about helping businesses succeed. You develop and grow relationships with high-potential business customers, building loyalty by maintaining those relationships. You possess strong business and sales acumen, knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community. You serve as a resource and mentor for the broader team and help support an environment where business is integrated into Apple Retail’s culture. You partner with leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive.

Key Responsibilities

• Establish and engage business customers by showcasing our technology.
• Help customers discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools.
• Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.
• Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements & Tech Stack

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Experience in retail or sales, or related work experience.
• Extensive business solutions experience with Apple products and services.
• Proficiency in the local language, both written and spoken (sign language supported).

Qualifications

• Track record of strong performance and results in technology or business solutions sales.
• Ability to communicate effectively and tailor communication style to different audiences.
• Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Ability to build rapport and work effectively with both internal and external customers, including business owners and executives.
• Excellent organizational and process management skills, ability to set priorities, and responsiveness to customer requests.
• Excellent learning, negotiation, interpersonal, and customer service skills.
• Advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges.
• Ability to learn, navigate, and use new tools and systems.

Compensation & Benefits

• Base pay range: $28.41 - $39.47/hr, dependent on skills, qualifications, experience, and location.
• Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
• Eligibility for discretionary restricted stock unit awards.
• Option to purchase Apple stock at a discount through Apple’s Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage.
• Retirement benefits.
• Range of discounted products and free services.
• Reimbursement for certain educational expenses, including tuition, for formal education related to advancing your career at Apple.
• Potential eligibility for discretionary bonuses or commission payments.
• Potential eligibility for relocation.