Business Development Executive

Job Title: Business Development Executive

About the Role

Pocket FM is building the world's largest storytelling platform. This role is for someone who loves talking to people, solving problems, building relationships, and helping creators succeed. You will own a portfolio of writers, guide them through their journey, remove roadblocks, and ensure they continue creating successful series. This is a relationship-first, operations-driven role.

Key Responsibilities

• Be the go-to person for a community of writers.
• Keep writers engaged, motivated, and progressing toward milestones.
• Solve queries around contracts, payments, dashboards, and platform issues.
• Guide writers through onboarding and contract signing.
• Work closely with Product, Editorial, and Operations teams to resolve issues.
• Track writer performance and maintain clean CRM records.
• Help improve processes that create a better creator experience.

Qualifications

• Enjoy building genuine relationships.
• Love solving problems and helping people.
• Ability to manage multiple conversations without dropping the ball.
• Interest in working with data, dashboards, and operational metrics.
• Excitement about creators, stories, and the creator economy.
• Experience in Account Management, Customer Success, Community Management, Creator Partnerships, or Operations.
• Excellent written and spoken English.
• Strong empathy and stakeholder management skills.
• Comfortable using CRM/ticketing tools and spreadsheets.
• Highly organized with great follow-through.