Customer Success Management Trainee

About the Role

Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo is a high-stakes, advisory role focused on transforming clients' recruitment strategies using Joveo's solutions. You will act as a trusted advisor, merging data analysis with human capital strategy to demonstrate significant ROI for clients. The core of this role is driving Value Realization, ensuring clients achieve success with Joveo.

Key Responsibilities

• Act as the ROI Storyteller, translating raw data into compelling narratives of Joveo's impact.
• Command the Boardroom by owning relationships with Director and CXO-level stakeholders and leading strategic client sessions.
• Architect Success Playbooks to ensure seamless adoption of Joveo’s AI and programmatic solutions.
• Serve as an Internal Product Catalyst, influencing the product roadmap with frontline customer insights.
• Drive the "Health" Agenda by monitoring account performance, identifying risks, and fostering expansion and advocacy.
• Act as the "CEO of your book of business," mobilizing Product, Data Science, and Sales teams to deliver on client promises.

Requirements & Tech Stack

• Experience in Customer Success or Strategic Account Management (0-3 years).
• Familiarity with HR Tech, SaaS, or Recruitment Marketing is a plus.
• Proficiency with data analysis tools, including pivot tables and charts.
• Experience with AI and programmatic advertising is relevant.

Qualifications

• "Consultant" Vibe: Ability to provide world-class advisory and challenge clients to think bigger.
• Analytical Rigor: Skilled in unearthing clarity from data.
• Executive Presence: Confident, concise, and outcome-oriented communication style.
• Owner's Heart: Self-starting attitude with a thrive in high-autonomy environments.
• Advocacy Spark: Proven ability to turn users into brand champions.

Why Joveo

• Own the Narrative: Primary driver of client retention and happiness in a global growth-stage company.
• Shape the Industry: Be at the forefront of the AI revolution in recruitment marketing.
• High-Velocity Culture: Work in a fast-paced environment where ownership is the baseline.
• Growth Potential: Opportunities for leadership and strategic roles across the organization.