Health Operations New Associate

About the Role

This role focuses on embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization, and enabling streamlined operations for the emerging healthcare market.

Key Responsibilities

• Manage and support the membership base, including processing applications, renewals, and cancellations.
• Maintain accurate member records.
• Enhance member satisfaction and retention through excellent customer service and engagement activities.
• Organize events, communicate benefits, and address member inquiries.
• Coordinate essential documentation and resources for the filing of global applications.
• Understand, manage, and process electronic submissions, including original application filings and Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, and SPL submissions.
• Work on transaction queries received via email or applications related to enrollment requests in the Healthcare Domain.
• Interpret queries, enroll, and respond with solutions.
• Provide details of queries asked.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact primarily within your own team and with your direct supervisor.
• Receive detailed instructions on all tasks.
• Make decisions that impact your own work and are closely supervised.
• Act as an individual contributor as part of a team with a predetermined, narrow scope of work.
• This role may require working in rotational shifts.

Requirements & Tech Stack

• Membership - Life Sciences Regulatory Operations
• Working with transaction queries received through email or applications on enrollment requests in Healthcare Domain.
• Attention to detail.
• Ability to interpret queries.
• Ability to process transactions with quality.
• Ability to respond accurately and completely to the sender.

Qualifications

• Any Graduation