Service Representative
Samsonite Latinoamérica
Kochi, Kerala, IndiaFresher55m agovia LinkedIn
About the Role
Service Representative at Samsonite Latinoamérica.
Key Responsibilities
- Ensure no customer complaint remains pending for more than a week, even if spares are unavailable.
- Immediately log requests on the Zoho app without delay.
- Accurately fill out repair reports on the Zoho app post-repair.
- Charge service income to customers as per the MRP spare part price list.
- Deposit service income on the same day and send the receipt to the Accounts team immediately.
- Provide a copy of the money receipt to the customer from whom service income was collected.
- Include an approval copy inside every defective (SB1) bag and paste yellow stickers on them.
- Maintain a proper spare parts stock register at the depot.
- Ensure spare parts applied to customer bags are neat and clean.
Requirements & Tech Stack
- Computer Skills: MS-Office.
- Language: Excellent Spoken & Written ability.
- Education: 12th pass.
- Mobility/Travel: Yes.
- Tools: Zoho app.