Bilingual Business Development Representative

About the Role

Mac Haik Chevrolet is seeking a Bilingual Business Development Representative to join their used car location on Gessner. This role focuses on connecting with the community in their preferred language to engage with their used vehicle inventory.

Key Responsibilities

• Respond promptly to internet leads, phone calls, texts, and chats in English and Spanish regarding used vehicle inventory.
• Address basic inquiries about vehicle availability, trade-ins, and financing.
• Schedule appointments for customers to view and test drive vehicles.
• Confirm appointments and follow up with no-show customers.
• Maintain consistent follow-up with customers who have not yet purchased or require a next step.
• Record detailed and accurate notes within the CRM.
• Facilitate smooth customer handoffs to the sales team and provide updates.
• Achieve daily activity targets for calls, texts, emails, and appointments set.

Requirements & Tech Stack

• Fluent in English and Spanish (speaking and writing).
• Proficient with computers, texting platforms, and CRM software.
• Organized with strong follow-up skills.
• Competitive and motivated by goals and bonuses.
• Possess a valid driver’s license.
• Able to pass a background check and drug screen.

Qualifications

• Automotive BDC, sales, or call center experience preferred. (Training will be provided for the right candidate).
• Friendly, upbeat, and confident on the phone.

Schedule: 5 days/week, includes Saturdays, 8-hour shifts.