Border Tech Compliance Adviso

Cross Border Tech Compliance Advisor

Cross Canada Financial (E-Care Contact Centers)

About the Role

The Cross Border Tech Compliance Advisor is a full-time, on-site role based in Hyderabad. This role is responsible for ensuring that technology-enabled operations supporting Canadian consumer finance brands comply with relevant cross-border, data protection, and financial services regulations.

Key Responsibilities

• Monitor regulatory and policy changes.
• Review systems and workflows for compliance risks.
• Collaborate with technology and operations teams to implement controls.
• Document procedures and compliance reports.
• Liaise with Canadian stakeholders to interpret regulatory requirements.
• Support audits and risk assessments.
• Provide training and guidance to internal teams on compliance standards and best practices.
• Work closely with management to continuously improve compliance frameworks and support secure, compliant service delivery.

Requirements & Tech Stack

• Regulatory and compliance knowledge: Experience with cross-border regulations, financial services compliance, and data protection/privacy standards (e.g., PIPEDA, GDPR or similar frameworks).
• Technical and operational understanding: Familiarity with technology platforms, information security principles, and operational workflows in customer service or financial services environments.
• Analytical and documentation skills: Ability to interpret regulatory texts, analyze risk, create clear compliance documentation, and support audit and reporting activities.
• Communication and collaboration: Strong written and verbal communication skills, with the ability to explain complex compliance concepts to non-technical stakeholders and work effectively with cross-functional teams.
• Education: Bachelor’s degree in law, business, finance, information technology, or a related field.
• Professional attributes: High attention to detail, integrity, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
• Global and cultural awareness: Experience working with international clients or cross-border operations and an understanding of Canadian business practices is an asset.

Prior experience in compliance, risk management, or regulatory affairs in financial services or BPO/contact center settings is preferred.