Mall Tenant Coordinator, Mumbai

About the Role

The Mall Tenant Coordinator is a full-time, on-site role responsible for managing tenant-related activities within the shopping center. The role involves acting as a key liaison between mall management and tenants, coordinating fit-outs, store openings, and ensuring adherence to design, operational, and safety standards.

Key Responsibilities

• Manage lease-related documentation and communication.
• Track key milestones for tenant activities.
• Work closely with internal teams such as operations, facilities, and accounts to support tenant needs.
• Handle tenant queries.
• Facilitate issue resolution.
• Maintain accurate records.
• Support smooth day-to-day mall operations.
• Assist in reporting and preparing status updates.
• Contribute to a positive tenant experience that aligns with RaveDesign’s standards.

Qualifications

• Strong Tenant Coordination skills, including managing fit-outs, tracking timelines, and coordinating with multiple stakeholders.
• Excellent Communication and Customer Service skills to interact effectively with tenants and internal teams, and to resolve issues promptly.
• Knowledge of Leases and Lease Administration, including understanding lease terms, maintaining documentation, and supporting related processes.
• Organizational and time-management skills, with attention to detail and the ability to handle multiple tenant requirements simultaneously.
• A diploma or degree in commerce, business, property management, or a related field is preferred.
• Prior experience in a similar role in the retail or shopping center sector is an advantage.
• Relevant experience in mall operations, property management, or retail coordination is beneficial.
• Familiarity with basic MS Office tools and reporting is beneficial.