Teller

About the Role

• Location: Surfside, FL
• Role Type: In-office
• Bilingual Spanish: Preferred

Key Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to solve customer's problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Employee Expectations

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements & Tech Stack

• No specific technologies or tools mentioned beyond "leveraging technology, tools and resources."

Qualifications

• Skills & Competencies:
• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs
• Work Experience: Prior experience is not required. Roles at this level typically do not require a university/college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Education: No Degree required.
• Certifications: No Required Certification(s).
• Licenses: No Required License(s).
• Language: Spanish Speaking - Preferred.