International Pharmacy Intern

About the Role

CVS Health is committed to increasing access, lowering costs, and improving quality of care. As a Non-US Accredited Foreign Graduate, you will be instrumental in delivering this purpose. After successfully passing the FPGEE and TOEFL, you will be eligible to apply for this role to complete your required US Internship hours, building upon your Pharmacist education. You will engage in a mixed modality learning plan, utilizing your pharmacy knowledge and skills. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months. You will develop skills in diverse patient care, practice management, leadership, and education, and will be prepared to pass all required Pharmacist licensure exams and processes within 120 days of completing your US Internship hours.

Key Responsibilities

While working under the direct supervision of a Licensed Pharmacist, you play a critical role in ensuring a safe and effective retail pharmacy work environment that delivers exceptional care to each patient. This includes:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)

A key component of this role is keeping customers and patients healthy through the adoption and management of patient care programs. Additionally, you will:

• Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues.
• Support your Pharmacy Manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize strengths, address development opportunities, and decrease knowledge gaps.
• Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
• Seek new ways to grow, collaborate, and deliver better outcomes.
• Align others around our purpose and gain support and commitment.
• Facilitate a 'team' culture that promotes caring, energy, enthusiasm, and pride.
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS.

Primary Job Duties & Responsibilities

Customer Service

• Greet each customer in a courteous and professional manner.
• Assist pharmacy and front store customers with questions and concerns.
• Answer telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions to maximize customer satisfaction.
• Remove obstacles to make customers' experiences easier.
• Perform approved register transactions including cash, check and charge, bagging merchandise.
• Engage with customers and seek ways to create heartfelt, personalized moments.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained.
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
• Resolve third party rejections and complete any manual claim forms.
• Perform all prescription pick-up procedures.
• Access, input, and retrieve any necessary information from the workstation.
• Maintain in-stock by following inventory management policies and procedures.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional health care services as allowable by state regulation, individual certification, and directed by pharmacy leadership, including point-of-care and/or swab-and-send testing, immunization preparation and/or delivery.
• Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under The Direct Supervision Of a Licensed Pharmacist)

• Offer to counsel and direct customers to the pharmacist if necessary.
• Field any medical questions when appropriate.
• Communicate and interact with all healthcare professionals to provide optimal care.
• Solicit information on a customer’s medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs and workflow.
• Coordinate/implement training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Education

• High School Diploma or General Equivalent Development (GED).
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy.
• Active Pharmacy Intern license in the state where the district is located.

Qualifications & Skills

Required

• Foreign Graduate from a Non-US Accredited college or school of pharmacy.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.
• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy
• Ability to have regular and predictable attendance, including weekends.
• Ability to complete any additional tasks as directed by supervisor or manager.
• Ability to complete all required training and obtain required licensure within guidelines.
• Ability to lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects.

Preferred

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Eligibility to immunize.
• Once state regulations are met, expected to immunize as this is an essential pharmacist function.

Tech Stack

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)

Note: Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in separation of employment.