Kubernetes Support Engineer
People Foundry
Bengaluru, Karnataka, India6h agovia LinkedIn
About the Role
This is a full-time, on-site Kubernetes Support Engineer role.
Key Responsibilities
- Provide technical support for Kubernetes environments.
- Diagnose and resolve issues related to clusters, deployments, and container orchestration.
- Monitor system performance.
- Manage incidents.
- Troubleshoot infrastructure and application problems across various operating systems.
- Collaborate with customers and internal teams to deliver high-quality support.
- Document solutions.
- Contribute to knowledge bases and runbooks.
- Work closely with stakeholders to improve reliability, enhance support processes, and ensure a positive customer experience.
Requirements & Tech Stack
- Troubleshooting and Technical Support skills.
- Experience resolving complex infrastructure and application issues.
- Customer Support and Customer Service skills.
- Practical knowledge of Operating Systems (e.g., Linux/Unix, Windows) in production environments.
- Hands-on experience with Kubernetes, containerization (Docker), and related cloud-native tooling.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) is highly beneficial.
- Experience with CI/CD pipelines is highly beneficial.
- Experience with monitoring/logging tools is highly beneficial.
Qualifications
- Strong analytical and problem-solving abilities.
- Capacity to work collaboratively in an on-site team setting.
- Comfort with shift-based or on-call support models.
- Relevant qualifications such as a degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.