Customer Contact Comms New Associate
Accenture services Pvt Ltd
Gurugram, Haryana, IndiaFresher23h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
About the Role
You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Manage/resolve customer queries.
- Handle escalations and complaints of dissatisfied customers & give best resolutions.
- Close faults and complaints within SLAs.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Language - Ability: English (International) - Proficient
Qualifications
- Any Graduation
Key Skills
- Written and verbal communication