Specialist Design Engineer, ServiceNow
BT Group
Greater Bengaluru Area3h agovia LinkedIn
About the Role
- Specific business area: BT Business
- Impact: Technical Design Ownership in customer migration and new product launch into BT strategic stack.
- Link to strategy: Legacy consolidation and strategic system adoption.
What You’ll Be Doing
Strategic Ownership
- Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
- Lead the evaluation and adoption of new ServiceNow modules and capabilities.
- Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.
Platform Governance & Architecture
- Establish and enforce platform governance, development standards, and best practices.
- Oversee platform architecture, data models, and integrations with enterprise systems.
- Ensure compliance with security, privacy, and regulatory requirements.
Requirements & Tech Stack
Essential Skills / Experience
- ITSM
- CSM
- Integrations
- AIOps
Good to have Skills
- ITOM
- TSM
- TNI
- CMDB
- SOMT
- Service Exchange
Certifications
- CSA
- CAD
- Any implementation CIS certification is an add-on.
Behavioural Skills
- Strong communication
- Good Stakeholder management
- Problem solving
- Critical thinking