International Chat Process

About the Role

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Chat Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

Requirements & Tech Stack

• Minimum 6 months of experience in an International Chat / Voice Process.
• Freshers are also eligible.
• Excellent written English communication skills.
• High school diploma or equivalent.
• Strong problem-solving skills and ability to multitask.

Additional Information

• Walk-in interviews are scheduled for tomorrow between 11:00 AM and 3:00 PM.
• Please be available onsite for interview rounds.
• Kindly mention "HR Rahela" at the top of your resume for reference.
• Two-way cab service within a 30 km radius.
• Opportunities for growth in a global CX organization.
• HR Contact: Rahela, 70759 20671, [email protected]
• Location: Intouch CX's B16 building, Raheja Mindspace - 5th floor