International Voice Process Executive

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. They partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

About the Role

We are looking for dynamic, customer-focused professionals to join our International Voice Support Team. The ideal candidate should possess excellent written communication skills in English and be passionate about delivering outstanding customer service to global customers through Voice and digital support channels.

• Job Title: International Voice Support Executive
• Location: Hyderabad (Work from Office)
• Shift: Rotational Shifts (Night Shifts and Graveyard Shifts)
• Working Days: 5 Days Working | 2 Rotational Week Offs

Key Responsibilities

• Handle customer queries and provide support through international voice processes.
• Respond to multiple customer voice professionally and efficiently.
• Resolve customer queries related to accounts, billing, subscriptions, orders, and general support.
• Provide accurate and timely resolutions while maintaining a positive customer experience.
• Understand customer concerns, ask relevant probing questions, and provide appropriate solutions.
• Maintain high standards of written communication, grammar, spelling, and calls etiquette.
• Follow defined processes, policies, and quality guidelines while handling customer interactions.
• Maintain required productivity, quality, and customer satisfaction targets.
• Escalate complex or unresolved issues to the appropriate team when required.
• Ensure accurate documentation and updating of customer information in the system.

Requirements & Tech Stack

• Minimum 6 months to 2 years of experience in an International -Voice/Customer Support process.
• Candidates with experience in BPO/Call Center/Contact Center/International Voice Support are preferred.
• Excellent written and verbal communication skills in English.
• Strong typing skills with good typing speed and accuracy.
• Good command of English grammar, sentence formation, spelling, and punctuation.
• Strong customer service orientation and problem-solving abilities.
• Good listening, probing, comprehension, and interpersonal skills.
• Ability to handle multiple calls and multitask effectively.
• Comfortable working in rotational shifts, including night and graveyard shifts.
• Willingness to work from office in Hyderabad.
• Ability to work under pressure and meet productivity and quality targets.

Educational Qualification

• High School Diploma / Intermediate / Graduate (Any Stream)

Walk-in Details

• Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
• Interview Timing: 11:30 AM - 3:30 PM
• Contact Person: HR Sai Kiran
• Contact Number: 7075920940
• Email: [email protected]

Please carry your updated resume and Aadhaar Card for the interview.

Mention "HR Sai Kiran" as the reference on your resume.