Trust & Safety New Associate

Designation: Trust & Safety New Associate

About the Role

Accenture's Trust and Safety team helps keep the internet safe by improving the quality and safety of online content. This role offers hands-on experience in content moderation and responsible AI.

Key Responsibilities

• Review, classify, and/or remove user-generated content (audio, video, text) according to client guidelines.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
• Systematically test, evaluate, and challenge AI systems and platforms.
• Analyze and review user profiles.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers.
• Collaborate with team members to understand responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation
• Generative AI
• Large Language Models (LLMs)

Qualifications

• Active participation in Accenture's well-being support program.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, generative AI shortcomings, and advancements in content moderation, responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Note: Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

Education & Experience

• Any Graduation
• 0 to 1 years of experience