Manufacturing Sales and Customer Service Manager

Manufacturing Sales and Customer Service Manager

Location: Eastlake, Ohio

About the Role

Midwest Precision is a CNC manufacturer serving the aerospace, defense, energy, and fluid-power industries. We manufacture complex, close-tolerance components where quality, traceability, and reliable delivery matter. We are seeking a Sales and Customer Service Manager to strengthen customer relationships, lead day-to-day customer support, and coordinate closely with our operations teams. The right person will understand both the customer’s priorities and what it takes to deliver in a precision-manufacturing environment.

Compensation

• Pay: $120,000 to $130,000 annually
• Type: Full-time | Salaried exempt
• Schedule: First shift

Key Responsibilities

• Lead, coach, and develop the sales and customer service team.
• Serve as a key point of contact for customer relationships, concerns, and escalations.
• Oversee timely, accurate responses to customer inquiries, orders, and requests for quotations.
• Coordinate with Supply Chain, Production, Engineering, and Quality on pricing, capacity, lead times, and delivery commitments.
• Monitor open orders and communicate changes or risks to customers promptly.
• Identify opportunities to grow existing accounts and develop new business.
• Review sales activity, customer service performance, and account trends.
• Improve processes for quotations, order entry, customer communication, and issue resolution.
• Support contract reviews and ensure customer requirements are communicated to the appropriate teams.
• Represent Midwest Precision professionally in customer meetings and business reviews.

Requirements & Tech Stack

• Experience leading sales, account management, or customer service teams in a manufacturing environment.
• Strong customer relationship management and communication skills.
• Experience with quotations, order management, pricing discussions, and customer escalations.
• Ability to work across departments to resolve issues and meet customer commitments.
• Strong organizational, analytical, and problem-solving skills.
• Experience using ERP and CRM systems and Microsoft Office.

Qualifications

• A bachelor’s degree in Business, Operations, Engineering, or a related field is preferred. Equivalent relevant experience will be considered.
• Experience with CNC machining, precision manufacturing, aerospace, defense, or other highly regulated manufacturing environments is preferred.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Three weeks of paid time off
• 11 paid company holidays
• Company-paid training and development
• Employee engagement events
• Stable, precision-manufacturing environment

ITAR Requirement

• This position may involve access to export-controlled information. The selected candidate must be eligible for access in accordance with applicable export-control requirements.