Expert, SMB Sales Development

Job Overview

This role is critical for driving growth by identifying and creating new business opportunities within the small and medium business segment. It involves conducting outbound prospecting and engaging with prospects to build a robust sales pipeline. The role is distinguished by its focus on cold outreach and lead qualification to support sales efforts. Success is measured by the ability to generate qualified leads and set appointments for the sales team.

Key Responsibilities

• Conduct outbound prospecting via phone, email, and social media to generate new business leads within the small and medium business segment.
• Manage and cleanse data in the customer relationship management system to maintain accurate records of prospecting activities.
• Communicate with prospects to understand their needs and build interest in business solutions.
• Follow established lead management and qualification processes to ensure consistent lead handling.
• Provide feedback to marketing on lead quality, processes, and performance to improve outreach effectiveness.
• Qualify leads and schedule appointments to support the sales team’s closing efforts.
• Other duties/projects as assigned.

Requirements & Tech Stack

• High School Diploma/GED (Required)
• Less than 2 years of call center/sales experience (Preferred)
• Business Acumen (Required)
• Cold Calling (Required)
• Communication (Required)
• Customer Communications (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Relationship Management (CRM) Software (Preferred)
• Lead Generation (Preferred)
• Lead Management (Preferred)
• Market Opportunity Analysis (Preferred)
• Marketing Support (Preferred)
• Opportunity Management (Preferred)
• Outbound Sales (Preferred)
• Qualifying Leads (Preferred)
• Receptive to Feedback (Preferred)
• Sales (Preferred)
• Sales Campaigns (Preferred)
• Sales Data Management (Preferred)
• Sales Enablement (Preferred)
• Sales Management (Preferred)
• Sales Meetings (Preferred)
• Sales Process Development (Preferred)
• Self Motivation (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Additional Information

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Total Target Cash Pay Range: $52,200 - $94,300 (inclusive of target incentives)

Base Pay Range: $36,540 - $66,010