Field Service Engineer

About the Role

Step into a high-impact role with Advanced Thermal Sciences (ATS), an RTX-owned organization within the Collins Aerospace family, supporting advanced systems for semiconductor manufacturing operations. As a Field Service Engineer, you will be the onsite representative for ATS, responsible for the installation, maintenance, troubleshooting, and optimization of complex electromechanical equipment used in fabrication environments. This role requires you to act as a trusted technical advisor, ensuring equipment reliability, diagnosing issues, and delivering solutions. You will combine strong technical ability with leadership and customer engagement, managing service execution in real-world environments. The role involves the possibility of travelling to multiple customer sites and offers exposure to a wide range of systems and challenges, including control systems and PLC diagnostics.

This is an onsite role with the primary work location in the North Phoenix/Deer Valley area of central Arizona.

Key Responsibilities

• Perform onsite field service, including installation, operation, maintenance, repair, and removal of complex temperature control equipment.
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications.
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to internal teams and customers.
• Conduct preventative maintenance and routine service activities to ensure equipment reliability.
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications.
• Serve as the primary onsite representative, building strong relationships and ensuring a high level of customer satisfaction.
• Ensure services are delivered in alignment with contract requirements and timelines.
• Coordinate technical services, logistics, provisioning, and system configurations.
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend solutions.
• Basic computer literacy, including navigating Microsoft Office 360 and standard desktop applications.
• Travel expected to support customer sites and business needs.

Requirements & Tech Stack

• U.S. Person status is required.
• Security Clearance Type: None/Not Required
• Temperature Control Equipment
• Electromechanical Systems
• Control Systems
• PLC Diagnostics
• Microsoft Office 360

Qualifications

• Typically requires a University Degree and less than 2 years prior relevant experience.
• Demonstrated experience troubleshooting and servicing complex temperature control equipment.
• Strong customer-facing communication skills.
• Experience supporting or servicing industrial/commercial refrigeration systems.
• Experience troubleshooting and diagnosing electrical control systems, including PLCs.
• Experience performing hands-on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment.
• Universal EPA certification.
• OSHA 30-Hour General Industry certificate.