Associate Product Specialist, Product Management

About the Role

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services.

Within Mastercard Services, the Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We are seeking an Associate Product Specialist to support billing and onboarding operations for our newly launched Commerce Media business and our legacy businesses. Commerce Media is a digital media network focused on performance-oriented solutions at the intersection of commerce, data, and digital experiences. This role is part of the Global Advertiser Experience team, focused on designing and supporting a best-in-class experience for customers that drives revenue and advances our objectives.

Key Responsibilities

• Provides second level support to customer-facing teams regarding invoice payments; researches issues, corrects errors, and identifies improvements to minimize future inquiries.
• Builds and/or uses revenue reports to provide business insights on revenue, payment statuses, exceptions, and other required KPI metrics.
• Performs quality checks on reports and distributes weekly and monthly performance reports; supports audit requests.
• Supports account receivables process including monitoring aging receivables, documentation, and remediation with account managers and Accounts Receivable teams.
• Collaborates with third-party payment systems and internal billing teams to ensure proper setup for invoicing customers via third parties.
• Assists with development of new processes, documentation, and training materials for customer onboarding activities in CRM and billing systems.
• Participates in pilot activities and testing efforts of new product releases and processes to document observations, validate delivery, and identify new requirements and improvements.
• Develops awareness of key business issues by helping to perform research & analysis.
• Takes personal ownership for seeing tasks through to timely completion while keeping the team updated on progress.
• Collaborates internally with all stakeholders on managing deliverables.

Requirements & Tech Stack

• Strong Excel and PowerPoint skills recommended.
• Ability to manage multiple tasks and prioritize effectively.
• Analytical thinker and problem solver.
• Demonstrated ability to act independently and proactively.

Qualifications

• Bachelor's degree required.
• Preferred experience in interpreting data for insights, recommendations, and problem solving.
• Adept in using AI to support data analytics and improvements in processes.
• Exhibit effective and strong verbal and written communication skills.
• Ability to collaborate and work effectively with key stakeholders, across regions and different seniority levels.
• Preferred experience and understanding of billing and payment processes.
• Approaches work situations with intellectual curiosity, regularly sharing ideas for process modifications/improvements.