Client Relations Specialist

About the Role

C.H. Robinson is seeking an Associate Portfolio Executive to build and manage a customer portfolio, develop long-term relationships, and leverage AI-powered tools for quoting, planning, and scheduling. This role offers autonomy with support from a global supply chain leader, a clear path for accelerated career growth, and the opportunity to "run your own business."

Key Responsibilities

• Build and grow a customer portfolio, strengthening relationships and converting opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions, responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities.
• Improve work processes by adopting new tools/technology, identifying automation opportunities, and following SOPs.
• Operate with urgency and a team-first mindset, supporting teammates and contributing in stand-ups.

Requirements & Tech Stack

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• In-office engagement four days a week, with one day remote flexibility.

Qualifications

• Bachelor's Degree from an accredited college or university. (Preferred)
• Attention to detail, accuracy, and problem-solving. (Preferred)
• Demonstrated negotiation, collaboration, and influencing skills. (Preferred)
• Proficient in Microsoft Office Suite of Programs. (Preferred)
• Values a diverse and inclusive work environment. (Preferred)