Application Support Engineer

About the Role

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Key Responsibilities

• Perform independently and become an SME.
• Actively participate/contribute in team discussions.
• Provide solutions to work-related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Requirements & Tech Stack

• Epic Systems
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with system monitoring tools and incident management processes.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with software lifecycle and support methodologies.
• Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in Epic Systems.
• 15 years full-time education required.
• This position is based at our HDC4 - SEZ location.