Customer Engagement Executive

About the Role

The Customer Engagement Executive role is a full-time, on-site position based in Gurugram. This role is responsible for interacting with customers across multiple channels, understanding their requirements, and guiding them through available services, offers, and solutions.

Key Responsibilities

• Managing customer inquiries.
• Providing product and service information.
• Handling service follow-ups.
• Coordinating with operations teams to ensure timely and accurate delivery.
• Tracking customer feedback.
• Supporting loyalty and retention initiatives.
• Helping resolve issues to maintain high customer satisfaction levels.
• Assisting with sales promotions.
• Recommending suitable service packages.
• Contributing to a positive in-store or on-site experience.

Qualifications

• Strong customer-facing skills, including Customer Engagement and Customer Satisfaction, with the ability to build trust and long-term relationships.
• Experience in Account Management, including maintaining customer records, tracking service requests, and ensuring repeat business.
• Sales skills, with the ability to explain services clearly, recommend suitable packages, and support in achieving revenue targets.
• Consulting-oriented approach, including understanding customer needs, providing tailored service suggestions, and advising on shoe care best practices.
• Effective verbal and written communication skills, with a professional and respectful demeanor.
• Strong organizational and time-management abilities.
• Comfort working in a fast-paced, customer-centric environment.
• Basic proficiency in using CRM tools or customer service software.
• Prior experience in customer service, retail, or hospitality is beneficial.
• Relevant diploma or bachelor’s degree preferred.