Agent Customer Support (English Speaking agents)
lastminute.com
Bengaluru, Karnataka, India7h agovia LinkedIn
About the Role
lastminute.com is seeking an Agent - Customer Support to join their team. This role is based in Bengaluru, India, on a permanent, full-time contract.
Key Responsibilities
- Identifying customer needs, investigating, and recommending solutions.
- Solving customer issues in a timely and accurate manner, ensuring end-to-end resolutions.
- Consistently upskilling for self-development and to maintain process knowledge.
- Maintaining coordination within teams for collaboration on solutions and escalations.
- Working towards high CSAT and positive NPS to ensure positive customer experiences.
- Helping to establish the company's reputation for excellent customer support during post-sales procedures.
Requirements & Tech Stack
- Excellent verbal and written communication skills.
- Problem-solving skills.
- Attention to detail, conflict resolution, and relationship building.
- Computer literacy, with the ability to work on Excel, PowerPoint, Word, and customized company applications.
- English Speaking capability.
Working Model
- 6 days a week (Monday - Sunday).
- Rotational shifts (24/7).
- 1 day rotational week off.
Qualifications
- Any Graduate.