Receptionist

About MNA Medicare Clinic

MNA Medicare Clinic is a patient-focused healthcare facility located in Shaikpet, Hyderabad, committed to delivering accessible, ethical, affordable, and quality medical care. Our approach emphasizes compassionate patient interactions, efficient clinical operations, preventive healthcare, and continuous improvement.

Job Summary

The Receptionist serves as the first point of contact for patients and visitors at MNA Medicare Clinic. The successful candidate will manage front-desk operations, patient registrations, appointment scheduling, billing coordination, patient communications, and administrative activities. This position requires excellent communication skills, professionalism, attention to detail, and the ability to create a welcoming environment for every patient.

Key Responsibilities

• Front Desk & Patient Reception
• Welcome patients and visitors professionally.
• Register new patients and update existing patient records.
• Manage patient enquiries through telephone, WhatsApp, and in-person communication.
• Guide patients regarding consultation procedures, appointments, and available services.
• Maintain an organized and welcoming reception area.
• Appointment & Patient Flow Management
• Schedule, confirm, and reschedule patient appointments.
• Coordinate patient consultations with doctors and clinical staff.
• Manage patient queues and minimize unnecessary waiting times.
• Communicate consultation timings and appointment updates.
• Maintain accurate appointment records.
• Billing & Payment Coordination
• Generate consultation bills and payment receipts.
• Accept authorized payments through cash, UPI, cards, and other approved methods.
• Maintain accurate daily collection records.
• Reconcile collections and submit end-of-shift reports.
• Follow clinic billing and financial documentation procedures.
• Patient Communication & Relationship Management
• Respond promptly and courteously to patient enquiries.
• Coordinate approved appointment reminders and follow-up communications.
• Collect patient feedback and communicate concerns to management.
• Maintain confidentiality of patient information.
• Support patient satisfaction and service improvement initiatives.
• Administrative Responsibilities
• Maintain patient registration records and front-desk documentation.
• Prepare daily operational reports.
• Coordinate with doctors, nursing staff, pharmacy, and diagnostic services.
• Maintain office supplies and reception inventory.
• Follow clinic Standard Operating Procedures (SOPs).

Requirements & Tech Stack

• Educational Requirements
• Minimum: Intermediate (10+2).
• Preferred: Bachelor's degree in any discipline.
• Candidates with qualifications in Hospital Administration, Healthcare Management, or related fields will receive preference.
• Experience
• Freshers with strong communication and computer skills may apply.
• Previous experience in clinics, hospitals, diagnostic centres, or healthcare reception is preferred.
• Essential Skills
• Good verbal communication in Telugu, Hindi/Urdu, and basic English.
• Basic computer proficiency.
• Familiarity with MS Office, email, and digital payment systems.
• Good typing and data-entry skills.
• Professional appearance and courteous behaviour.
• Strong organizational and time-management abilities.
• Ability to handle patient enquiries calmly and efficiently.

Working Hours & Shift Policy

The position involves rotational shifts based on clinic operational requirements.

• Shift schedules will be communicated by management.
• Candidates must be willing to work during morning or evening shifts as assigned.
• Weekly rest days and applicable breaks will be provided according to clinic policy and applicable labour laws.
• Shift assignments may change depending on operational requirements.

Compensation & Benefits

• Monthly Gross Salary: ₹12,000–₹18,000
• Final compensation will depend on qualifications, relevant experience, communication skills, and performance during the selection process, subject to applicable minimum-wage requirements.
• Additional Benefits
• Performance-based incentives.
• Structured onboarding and job training.
• Professional development opportunities.
• Exposure to healthcare administration and patient management systems.
• Opportunities for career progression.
• Statutory benefits, wherever applicable.

Performance Expectations

The selected candidate will be evaluated on:

• Accuracy of patient registration and documentation.
• Appointment scheduling and patient-flow efficiency.
• Patient satisfaction and professional communication.
• Billing accuracy and daily collection reconciliation.
• Timely completion of administrative reports.
• Attendance, punctuality, and SOP compliance.

Career Growth Opportunities

MNA Medicare Clinic encourages professional development. Depending on performance, experience, and organizational requirements, suitable employees may progress into roles such as:

Receptionist → Senior Receptionist → Front Office Supervisor → Clinic Administrator

Career progression is performance-based and subject to available positions.

Location

MNA Medicare Clinic, Shaikpet, Hyderabad, Telangana.