Customer Contact Comms New Associate
Accenture
Job Title: Customer Contact Comms New Associate - Messaging
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customers' queries, handling escalations and complaints of dissatisfied customers, and giving the best resolutions. You will also be responsible for closing faults and complaints within SLA's.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Manage and resolve customer queries.
- Handle escalations and complaints of dissatisfied customers and provide resolutions.
- Close faults and complaints within SLA's.
Requirements & Tech Stack
- Omnichannel - Customer Communications
- Messaging
- Good in email and chat processes.
- Good in typing.
Qualifications
- Any Graduation