Pricing Analytics Solutions Associate

About the Role

• Join a team that values ownership, curiosity, and continuous improvement.
• Help modernize control monitoring with analytics, automation, and clear storytelling.
• As a Pricing Analytics Solutions Associate in the Card Pricing Execution Team, support critical pricing controls by investigating exceptions, improving monitoring, and strengthening end-to-end processes that impact customer experiences.

Key Responsibilities

• Review, analyze, and disposition control monitoring exceptions tied to pricing and servicing activities.
• Provide oversight for potential exceptions across key pricing components (e.g., fees, interest, and refunds under the Servicemembers Civil Relief Act).
• Execute process reviews to confirm pricing operations and controls are performing as designed.
• Build, maintain, and enhance analytical workflows to triage, prioritize, and resolve exceptions efficiently.
• Develop and automate reporting and analytics using tools such as SQL, Python, Alteryx, SAS, and enterprise data platforms.
• Identify opportunities to apply responsible automation and generative AI to improve investigation speed, documentation quality, and knowledge retrieval.
• Partner with senior analysts and managers to scale monitoring solutions, including rule-based logic and anomaly detection concepts.
• Manage multiple workstreams, communicate status clearly, and deliver outcomes on agreed timelines.
• Present complex findings in a clear, compelling way to stakeholders across functions.
• Drive continuous improvement by documenting procedures, strengthening controls, and reducing recurring issues.

Requirements & Tech Stack

• Analytical skills with high attention to detail and a focus on root-cause problem solving.
• Ability to manage multiple priorities in a fast-paced environment without sacrificing quality.
• Experience working with data analysis tools and databases (e.g., SQL and large-scale data platforms).
• Strong written, verbal, presentation, and facilitation skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word).
• Familiarity with card processing and/or mainframe-based platforms (e.g., TSYS).

Qualifications

• Bachelor's degree.

Preferred Qualifications

• Experience building automated workflows for investigation and exception management using Python, Alteryx, SAS, and/or SQL.
• Exposure to automation programs, workflow orchestration, and reporting automation.
• Familiarity with responsible use of generative AI or AI-assisted productivity tools in operational environments.
• Experience translating control, process, and monitoring needs into scalable analytics solutions.
• Comfort partnering across product, operations, analytics, and technology teams to drive change.