Operations Engineer

About the Role

Operations Engineer responsible for supporting the operations and/or managing delivery for production systems and services based on operational requirements and service agreements.

Key Responsibilities

• SD-WAN (WAN Domain)
• Design, deploy, and manage SD-WAN solutions across branch and data center environments.
• Configure application-aware routing, traffic steering, and failover policies.
• Monitor WAN edge health, tunnels, and application performance using telemetry and analytics.
• Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity.
• Support integration with SASE platforms (Prisma, Zscaler, Secure Edge).
• Juniper MIST (AIOps & Campus)
• Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights.
• Perform AI-driven proactive troubleshooting and root cause analysis (RCA).
• Analyze anomalies (Wi-Fi, LAN, WAN) and resolve issues before user impact.
• Optimize user experience using SLE metrics (latency, throughput, roaming, client health).
• Implement configuration changes, RF optimization, and performance tuning.
• Network Operations (VNOC/NOC)
• Perform 24x7 monitoring, alert validation, and incident management.
• Execute proactive issue identification using trends and telemetry.
• Validate service restoration and maintain SLA/KPI compliance.
• Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes.
• Maintain incident documentation, RCA, and continuous improvement initiatives.
• Implementation & Projects
• Lead or support network deployment, upgrades, and migration projects.
• Configure devices: Juniper SRX, SSR, EX switches, Mist APs.
• Perform integration testing, change execution, and rollout planning.
• Develop LLD, HLD, SOPs, and topology documentation.
• Automation & Optimization
• Leverage Mist APIs / automation tools for operational efficiency.
• Use AI insights to reduce MTTR / MTTI and incident volumes.
• Identify opportunities for automation and self-healing networks.
• Stakeholder & Communication
• Coordinate with clients, vendors, and internal teams.
• Provide technical updates, reports, and service health dashboards.
• Support audits, compliance, and governance processes.

Requirements & Tech Stack

• Minimum 2 Year(s) Of Experience Is Required
• Network Infrastructures
• VNOC-Data
• Routing protocols: BGP, OSPF
• Networking fundamentals: TCP/IP, VLAN, QoS
• SD-WAN architecture and deployment
• Juniper Mist AI (Wireless/Wired/WAN Assurance)
• Juniper SRX / SSR / EX / AP platforms
• Network troubleshooting & diagnostics tools
• Monitoring & analytics (telemetry-based operations)
• SD-WAN (Juniper & Cisco)
• Certifications (Preferred): Juniper MIST (JNCIA-Mist / JNCIS-Mist), Juniper Routing & Switching (JNCIA/JNCIS), SD-WAN / CCNP / SASE certifications.

Qualifications

• 15 years full time education
• 4–10+ years in Network Engineering (WAN/LAN/WLAN)
• Strong problem-solving and analytical skills
• Ability to work in high-pressure NOC/VNOC environments
• Effective communication and stakeholder management
• Fast learner with adaptability to new technologies