Sales Executive

About the Role

Own the customer journey, drive conversions, and build trust at scale for student housing. This role ensures every lead is handled with speed and structure, every conversation builds trust and reduces uncertainty, and every follow-up moves the customer closer to decision, ultimately contributing directly to occupancy.

Your Mandate

• Own the customer journey from inquiry → booking → move-in.
• Convert leads with clarity, speed, and consistency.
• Recommend the right property based on real needs.
• Follow up until decision is made.
• Maintain strong CRM discipline.
• Contribute directly to occupancy.

About Zolo

Zolo reimagined living and hospitality as a connected journey, simplifying urban and student living by creating safe, structured environments. Zolo Coliving, Z Vacations, and Z Hotels serve customers with consistency, warmth, and operational discipline. Today, over 100,000 people trust Zolo across different phases of life, with an ambition to build the most trusted living and hospitality ecosystem for the new generation.

Key Responsibilities

• Manage Customer Conversations
• Handle inbound and outbound calls + WhatsApp.
• Understand requirements: budget, location, college, move-in timeline.
• Build trust through clarity, tone, and responsiveness.
• Remove confusion and simplify decisions.
• Drive Conversions
• Recommend relevant properties (not generic options).
• Create urgency where needed.
• Handle objections (price, location, alternatives).
• Close bookings with confidence.
• Follow-up & Pipeline Management
• Maintain structured follow-ups.
• Ensure no lead is dropped or forgotten.
• Prioritize high-intent leads.
• Push customers towards decision.
• Booking & Move-in Coordination
• Guide customers through booking steps.
• Ensure documentation and payments are completed.
• Share accurate move-in details.
• Ensure smooth handover to operations.
• CRM & Process Discipline
• Update every interaction in CRM.
• Maintain accurate lead stages.
• Track pipeline daily.
• Ensure zero data gaps.
• Feedback & Market Intelligence
• Capture why customers convert / don’t convert.
• Identify pricing gaps, demand trends, objections.
• Share structured insights with team leads.
• Contribute to improving conversion strategy.

What Success Looks Like (6–12 months)

• Consistent conversion rate above benchmark.
• Strong contribution to occupancy targets.
• High lead-to-booking efficiency.
• Zero lead leakage.
• Strong customer feedback (trust + clarity).
• Clean and accurate CRM pipeline.

Who This Role is For

You will likely thrive if:

• You are comfortable speaking to new people every day.
• You can influence decisions without being pushy.
• You are target-driven and competitive.
• You follow through consistently.
• You take ownership of outcomes, not just tasks.
• You can handle pressure and rejection.

Requirements & Tech Stack

• Sales / Inside Sales / Customer-facing roles.
• Strong communication: English + Hindi.
• Regional language is a plus.
• CRM discipline.

Impact

• You directly influence occupancy across properties.
• You become the first trust point for customers.
• You shape how Zolo is perceived by families.
• You convert demand into real revenue.

Why Join Now

Student Housing is a high-growth vertical. This role offers:

• Direct ownership of revenue outcomes.
• High incentive upside.
• Fast-track growth to Team Lead / Cluster roles.
• Exposure to demand, pricing, and market dynamics.