Guest Relations Executive, Spa

About the Role

Somara Wellness is a leading holistic wellness brand recognized as the No.1 spa brand in Hyderabad on TripAdvisor. The Guest Relations Executive – Spa is a full-time, on-site position dedicated to providing exceptional customer experiences and upholding high service standards.

Key Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Ensure a smooth reception experience.
• Respond to guest inquiries.
• Explain spa services.
• Manage appointments and scheduling.
• Coordinate with therapists and other staff.
• Handle phone and walk-in bookings.
• Maintain accurate records.
• Manage billing and payments.
• Resolve guest concerns with empathy and professionalism.
• Support sales of spa services, packages, and memberships.
• Uphold Somara Wellness hospitality and service quality standards.

Requirements & Tech Stack

• Guest Relations and Customer Service skills.
• Communication skills (clear verbal, basic written).
• Sales skills.
• Receptionist Duties capabilities (appointment scheduling, front desk operations, handling inquiries).
• Reliability, attention to detail, and ability to multitask.
• Comfort using basic computer systems or booking software.
• Experience managing payment procedures.

Qualifications

• Prior experience in hospitality, spa, wellness, or a similar customer-facing environment is ideal.
• High school diploma or equivalent required.
• Additional education in hospitality or wellness is an advantage.