Associate Solutions Engineer

About the Role

Fortra is seeking a technically skilled and collaborative Associate Solutions Engineer to join our Sales team. This role involves key pre-sales activities, working with prospective customers to understand their requirements and demonstrate product capabilities. You will design tailored solution proposals and contribute to marketing initiatives. The position requires strong technical aptitude, excellent communication skills, and the ability to build trusted relationships with clients.

Key Responsibilities

• Sales Activities
• Partner with sales representatives and collaborate on activities with prospective customers.
• Conduct pain-discovery processes to understand customer needs and articulate solutions.
• Develop, present, and deliver high-impact product demonstrations.
• Own the customer evaluation process, including executing trials and proofs of concept.
• Identify and develop solutions for technical and functional objections during the sales process.
• Build and present customer proposals, demonstrating how our solutions address customer needs.
• Estimate professional services effort and develop project plans for customer deployments.
• Understand the competitive landscape and differentiate our solutions.
• Maintain knowledge of the company’s portfolio to identify cross-selling opportunities.
• Partnership Activities
• Collaborate with partners on customer visits, demonstrations, proposals, and events.
• Support the partner recruitment process and participate in calls with prospective partners.
• Participate in partner enablement activities, including technical and functional training.
• Deliver technical presentations and respond to technical questions during sales calls.
• Industry Events
• Represent the company at trade shows, user group events, conferences, and virtual events.
• Deliver presentations at industry events.
• Product / Technical Marketing
• Participate in webinars on specific products, solutions, or technical topics.
• Assist with outbound activities supporting new product launches.
• Serve as a market expert on assigned products.

Associate Solutions Engineer Expectations

• Deliver presales activities, beginning with product demonstrations.
• Continuously develop knowledge of sales processes and the market, and strengthen professional and interpersonal skills.
• Develop strong technical expertise in the product(s) supported.
• Continuously refine business analysis processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field preferred; equivalent experience considered.
• Experience in a technical, customer-facing, software, or solutions-focused environment preferred.
• Strong technical aptitude with the ability to quickly learn new products and technologies.
• Strong communication and presentation skills with the ability to explain technical concepts clearly.
• Strong analytical, problem-solving, and organizational skills.
• Ability to collaborate across teams, manage multiple priorities, and maintain a customer-focused approach.

Compensation

80,000 USD - 105,000 USD

Benefits

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program