Strategic Support Associate
Jackson
East Lansing, MI0–2 yrs1h agovia LinkedIn
About the Role
The Strategic Support Program (SSP) at Jackson is designed to create a talent pipeline for on-demand staffing across various departments and teams. As a Strategic Support Associate (SSA), you will perform critical daily business support functions that directly impact customer satisfaction. This is a flexible, part-time role with opportunities for learning and growth in a fast-paced environment.
Key Responsibilities
- Perform office support duties and provide business operations support.
- Answer inbound calls from internal or external customers and/or make outbound calls.
- Multi-task effectively, navigating multiple computer applications and systems.
- Follow detailed written procedures and step-by-step processes.
- Organize work efficiently and prioritize tasks.
- Performs other duties and/or projects as assigned.
Requirements & Tech Stack
- MS Windows environment
- MS Office Applications
Qualifications
- H.S. Diploma or equivalent required.
- Basic knowledge of MS Windows environment and MS Office Applications required.
- Perform clerical/office duties, including data entry skills required.
- Ability to type 35 words per minute required.
- Willingness to learn.
- Ability to work well independently and within a team.
- Good time management skills in a high-volume, fast-paced environment.
- Good verbal and written communication skills.
- Act professionally in the workplace.
- Display problem-solving skills.
- Experience in accounting, finance, IT, math or other business related field preferred.
Work Schedule & Logistics
- Shifts offered from 6:30 am - 7:00 pm, Monday-Friday and 6:30 am - 1:00 pm Saturday.
- Minimum of 18 hours per week, maximum 29 hours per week.
- Individual shift segments must be a minimum of two hours.
- Weekly availability must include two segments of at least three hours.
- First week availability requires a four-hour duration for orientation.
- Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.
- Competitive hourly rate of $14.00.