TeleCaller

About the Role

Colour Coats Official specializes in high-quality finishes, including wood coatings, wall finishes, and seamless floorings. This is a full-time, on-site TeleCaller role based in Mumbai.

Key Responsibilities

• Handle outbound and inbound calls to prospective and existing clients.
• Introduce company products and services.
• Answer basic queries about wood coatings, wall finishes, and seamless floorings.
• Maintain call records.
• Update customer information in the system.
• Schedule follow-ups.
• Share qualified leads with the sales team.
• Provide accurate information to support customer service.
• Collect feedback.
• Escalate issues when needed.
• Collaborate with sales and operations teams to ensure smooth communication and a positive customer experience.

Requirements & Tech Stack

• Telecalling software, CRM tools, or spreadsheets.
• Willingness to learn new systems.

Qualifications

• Strong verbal communication, active listening, and clear telephone etiquette skills.
• Basic sales and customer service skills, including lead follow-up, objection handling, and relationship-building.
• Data entry and documentation skills to maintain accurate call logs and customer records.
• Time management and organizational skills to handle high call volumes and follow-up schedules.
• Good command of English and local languages relevant to Mumbai; ability to communicate professionally with diverse clients.
• Ability to work on-site in Mumbai.
• Maintain a professional demeanor.
• Adhere to company values and policies.
• Prior experience in telecalling, customer support, or inside sales is preferred but not mandatory.
• Minimum high school diploma or equivalent.
• Additional education in business or marketing is an advantage.