Telecaller

About the Role

Panacorp Software Solutions is seeking a Telecaller.

Key Responsibilities

• Lead generation through outbound calls.
• Client follow-up and relationship maintenance.
• Explaining research-related services clearly to clients.
• Handling inbound and outbound calls professionally.
• Coordinating between research teams and clients for project updates.
• Collecting and maintaining data related to research requirements.
• Drafting and sending professional emails.
• Accurate data entry and report preparation.

Requirements & Tech Stack

• Core Telecalling Skills
• Strong verbal communication and telephone etiquette.
• Convincing and negotiation skills.
• Research & Development Domain Skills
• Basic understanding of PhD assistance, research projects, or academic services.
• Ability to communicate with research scholars and academicians.
• Knowledge of journal publication and thesis support processes (preferred).
• Technical & Office Skills
• Proficiency in MS Excel and MS Word.
• Experience in maintaining CRM or call records.
• Soft Skills
• Patience and professionalism in client interactions.
• Strong listening and problem-solving skills.
• Confidence and a positive approach.
• Time management and organizational ability.
• Teamwork and adaptability.