ADMINISTRATOR L1
Wipro
Jaipur, Rajasthan, India1h agovia LinkedIn
About the Role
The purpose of this role is to assist team members in the resolution of standard incident tickets by documenting incidents, tracking their status, and monitoring alerts.
Key Responsibilities
- Triaging and resolution of tickets:
- Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets).
- Document incidents and ensure timely and accurate resolution as per defined procedures.
- SLA Monitoring:
- Monitor alerts and SLA timelines for the entire lifecycle of standard incident tickets (P5 and P4 tickets).
- Track open tickets for standard incidents.
- Submit reports for review of SLA adherence status.
Requirements & Tech Stack
- Desktop Support