Associate L1

About the Role

Wipro is building a modern, end-to-end digital transformation partner with bold ambitions. We are looking for individuals inspired by reinvention of themselves, their careers, and their skills, who seek constant evolution in business and industry.

Key Responsibilities

• Professionally handle incoming calls from customers and ensure issues are resolved promptly and thoroughly.
• Demonstrate patience in all customer interactions, maintaining a pleasant and professional tone.
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work, including appropriately notating accounts.
• Track, document, and retrieve information in a call tracking database.
• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
• Participate in activities designed to improve customer satisfaction and business performance.

Qualifications

• Not explicitly stated, but inferred from responsibilities: patience, empathy, strong communication, and documentation skills.