Senior Travel Consultant

About the Role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients.

Key Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Requirements & Tech Stack

• Galileo experience.
• Native Galileo and Sabre GDS expertise.
• Minimum 1 year experience of US and Asia bookings.
• Minimum 1 year experience in Corporate Travel bookings.
• Chat-hub experience is preferred.
• Professional communication (written and verbal).
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently / with supplier.
• Teamwork and openness to feedback.
• Flexibility to work afternoon shifts (12-8pm) and weekends, as the Traveler Care team is a 24/7 operation.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs.