Associate, IT Infrastructure
Celestica
About the Role
The Associate, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance, and security of the infrastructure. This includes monitoring and upkeeping operating environments; responding to incidents & problems; deployment of new technologies; and design, installation, configuration, maintenance, and testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems reported by users, supporting Web access and telephony services, and the acquisition, replacement, and decommissioning of related equipment, software, and services.
Key Responsibilities
- Provide technical support and perform maintenance
- Perform service monitoring and reporting
- Explore new solutions, enhancements, and opportunities for continuous improvement, projects, and more
- Perform the acquisition, provisioning, and decommissioning of related equipment, software, and services
Requirements & Tech Stack
- Windows OS (server and client) and desktop operating environment (in-depth knowledge)
- Linux and other mainstream OS knowledge (helpful)
- Fundamental knowledge of networking concepts
- Fundamental knowledge of infrastructure service management & diagnostic tools and processes
- Fundamental knowledge of end-point security management tools and processes
- Customer service orientation
- Troubleshooting & problem-solving skills
- Good Communication (both oral and written) and documentation skills
Qualifications
- Entry level to 1 year of relevant experience in a similar role or industry.
- Two or Three Year Community College Diploma or consideration of an equivalent combination of education and experience.
Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.