Delivery Station Customer Service Assoc
Amazon
About the Role
- Job Type: Full-Time, Permanent
- Location: 10750 89th Avenue North, Maple Grove, MN
- Pay Rate: $21.45/hour
- Schedule: Tuesday-Saturday 11:00 AM - 8:00 PM
Key Responsibilities
- Manage difficult customer situations with empathy via phone and email.
- Respond promptly and prioritize customer needs.
- Solicit customer feedback to improve customer experience.
- Analyze data and use experience to complement data.
- Seek out and develop work flows and procedures.
- Look for ways to improve and promote quality.
- Demonstrate accuracy and thoroughness while meeting established deadlines.
- Use Problem Solving skills to identify and resolve customer-facing issues in a timely manner.
- Gather and analyze information skillfully to develop alternative solutions.
- Communicate effectively, listen, and get clarification.
- Focus on solving customer needs, maintaining confidentiality, and following policies and procedures.
- Balance team and individual responsibilities.
- Exhibit objectivity and openness to others' views.
- Give and receive feedback.
- Contribute to building a positive team environment.
- Commit to goals and objectives.
- Support team's efforts to succeed.
- Treat people with respect.
- Inspire the trust of others.
- Support organizational values and goals with integrity.
- Support affirmative action and respect diversity.
- Carry, lift, push, and pull up to 49 pounds.
- Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long.
- Work in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).
Requirements & Tech Stack
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching, and instant messenger tools
Qualifications
- Bachelor Degree or equivalent work-related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators