Customer Service Representative, St Marys

About the Role

As a Customer Service Representative in the St Marys Branch for Commonwealth Bank, you will be the public face of the bank, delivering a seamless banking experience to customers. This is an entry-level position within the Retail Banking Services (RBS) team.

Key Responsibilities

• Responding to customers' transactional banking needs.
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX.
• Assisting with Cash/ATM procedures.
• Educating and demonstrating in-branch technology and digital banking options.
• Adhering to the Bank’s processes and procedures.
• Accurately reconciling transactions.
• Reviewing customers’ financial positions.
• Championing a strong risk culture.

Roster Information

Part Time Roster (12 hours per week):

• Monday: 11:30am - 3:30pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 11:30am - 3:30pm
• Friday: 11:30am - 3:30pm

Note: Rosters are predetermined.

Requirements & Tech Stack

• A genuine passion for Customer Service.
• A genuine interest in improving the financial wellbeing and lives of customers.
• The ability to ask the right questions and respond to customer needs.
• The ability to refer customers to relevant team members.
• Excellent communication skills.
• Willingness to contribute to a collaborative culture.
• Ability to work in a busy, commercial, and driven retail environment.
• Ability to see the big picture for customers and provide holistic solutions.

Note: An online assessment may be required as part of the application process.