Customer Support Specialist

iXceed Solutions

Key Responsibilities

• Handle Inbound and Outbound calls.
• Coordinate with Operations and other support functions for assistance related to calls.
• Follow established guidelines for call handling.
• Meet all assigned KPI/KRAs.

Requirements & Tech Stack

• Flexible to work in rotational and night shifts.
• 100% WORK FROM OFFICE.

Qualifications

• Strong English verbal language skills to conduct, understand, and handle free-flowing and difficult conversations.
• Ability to comprehend and respond to customer needs.
• Ability to actively listen and question with purpose in clear, concise, and understandable English to understand customer issues.
• Ability to provide clear explanations so customers understand the information conveyed.
• Minimum 6+ months of experience in International Customer Service and Collections.